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Startup of the Year: Daily Dealflow 

The Daily Dealflow delivers one startup a day, every work day to your inbox and is presented by Silicon Valley Bank. SVB's 2019 Startup Outlook Report is out now.
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Oct. 15 -16 | Memphis, TN

MachineCore, Inc.

MachineCore's AI analyzes customer feedback to find business improvement opportunities.
$4 billion was spent last year on customer analytics software by companies that reported being  dissatisfied with the ability to derive actions from that investment.  MachineCore’s patent-pending AI solves this problem by identifying the highest priority areas of customer feedback and by providing a prioritized set of action recommendations.  

What's Innovative About Their Solution?

MachineCore uses A.I. to perform real-time analysis on customer feedback and provide immediate performance improvement action recommendations.  The Q4 2018 Forrester Wave report stated the current solutions leaders in CX analytics are not close to developing this type of solution, and any business that is able to deliver action recommendations would be considered to possess the ‘Holy Grail’ of CX analytics.  MachineCore has the solution others are desperate to develop.  The design is currently in patent-pending status.

📍 Location

Austin, TX

⚙️ Product Stage

First Full Release

🏭 Industries

Artificial Intelligence, Retail, SaaS

🤑 Fundraising Status

Actively raising

💸 Total Funding
To Date


🙌 Founder Demographics


Big Wins

Helped transform rue21, inc., a $750M fashion retail business, by providing customer insights and action recommendations after it emerged from chapter 11 in 2017; MachineCore provided the information needed to strategically reposition the business and successfully operate and grow post-bankruptcy.

Download the deck

Contact the Founder:

Mark Chrystal


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2019 Startup Outlook Report
SVB is pleased to present the 10th edition of our annual Startup Outlook Report, focusing on the innovation economies of the US, the UK, China and Canada. Read the report here.
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